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Contact Driveway Customer Service

Driveway Phone Numbers and Emails

Toll-Free Number:

  • (888) 378-3929
Call customer service

Driveway Emails:

support@driveway.com
concernresolution@lithia.com
Privacy Inquiries
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Driveway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Driveway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Driveway is 8883783929.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Driveway may ask you for the following information to identify you as a customer: email, phone number or address or zip code.

View full overview ›

How to Contact Driveway Customer Service?

Most Popular Number:

(888) 378-3929
Total calls: 90 Issues resolved: 5 Last call: Oct 14, 2025

The Driveway Phone Number for customer service is (888) 378-3929. This toll-free number is designed to provide easy access to Driveway's customer support team, ensuring that any inquiries or concerns can be addressed promptly. Whether you're looking for assistance with vehicle purchases, financing options, or any other service, the Driveway Support number is your direct line to their support team. Remember, the response time may vary depending on the volume of calls, but Driveway aims to provide timely assistance to all customers.

For those who prefer to communicate via email, the Driveway Email Address is support@driveway.com. This email address is monitored by Driveway's customer support team, making it an efficient way to send inquiries, report issues, or provide feedback. When sending an email, it's helpful to include as much detail as possible about your concern or question to ensure a thorough and accurate response. Keep in mind that while email responses can be more convenient for non-urgent matters, for immediate assistance, the Driveway Phone Number might offer a quicker resolution.

To contact Driveway via their website, navigate to Driveway.com and look for the "Contact Us" or "Support" section. This is typically found in the footer of the website or within the site's main menu. Once you've located the contact section, you'll find options to fill out a contact form with your details and message. This method is particularly useful for detailed inquiries or when you prefer to document your communication for future reference. It's also a good way to keep a record of your interactions with Driveway's customer support team.

The Driveway Headquarters is located at 150 N. Bartlett Street, Medford, Oregon 97501, United States. This address serves as the central hub for Driveway's operations, including customer service, finance, and administrative functions. If you need to send any official correspondence, payments, or have any physical documents to be processed, this is the address to use. It's important to note that for most customer service inquiries, contacting Driveway via phone or email is more efficient and convenient. However, for legal matters or official documentation, Driveway Contact with the headquarters address is the appropriate course of action.

Driveway Support hours are Monday through Friday from 5:00 am to 9:00 pm Pacific Standard Time (PST), and on Saturday and Sunday from 6:00 am to 9:00 pm PST. These hours are designed to accommodate a wide range of customer needs, ensuring that assistance is available when you need it. Whether you're looking for information on vehicle purchases, financing options, or have questions about Driveway Headquarters, these hours are dedicated to providing you with the support you need. Remember, the time zone for these hours is PST, so adjust accordingly if you're calling from a different time zone.

PissedConsumer Club

Contact Information

Driveway Website:

Driveway Help Center:

Corporate Office Address:

Driveway Care Center
150 N. Bartlett Street
Medford, Oregon 97501
United States

Other Info (opening hours):

Hours:

Monday - Friday: 5:00am - 9:00pm

Saturday - Sunday: 6:00am - 9:00pm


Other Locations:

2175 NW Raleigh St,

Portland,

Oregon 97210,

United States


9020 SW Washington Square Rd,

Tigard,

Oregon 97223,

United States

More contact details

Driveway Customer Service Reviews

1.4 / 5
Bad
Sidney B Twz
I lose revenue,because of this company
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

This company is time-consuming. I am not happy doing business with them.

It took them over a month to purchase a car through their platform and still, I can't get vehicle registration.

They tell me about temporary tags, which are useless for my business. Their customer service is very poor.

Jason S Qti
Deceptive Practices and Wasted Time – Avoid Driveway.com!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I am filing a complaint against Driveway.com for misleading practices and poor customer service during my attempted vehicle sale. They wasted my time, collected my personal information, and failed to complete the process as promised.
I was assured by their representative, Scarlett, that selling my 2022 Hyundai Elantra SEL would be "quick and easy." I provided all requested information, including personal details, mailing and pickup addresses, vehicle photos, and the last four digits of my Social Security number.

I also completed a virtual inspection and received a final offer.
After extensive back-and-forth communication, I was suddenly informed that Driveway.com does not have a Hyundai contact and could not proceed with the transaction.

This was despite knowing from the beginning that I was selling a Hyundai lease. Their failure to verify eligibility earlier caused unnecessary frustration and wasted effort.
Key issues with Driveway.com:
Misleading Promises: They claimed to handle lease buyouts but later said they could not.
Wasted Time and Effort: I completed all requested steps only to be denied service.
Poor Communication: The representative did not verify eligibility before proceeding.
Unnecessary Data Collection: My personal information was gathered without delivering the promised service.

How Good is Driveway's Customer Service?

Chaeli Vhd
Chaeli Vhd
Feels Disappointed | Oct 19, 2023

There not enough being done to get your money back so I can stop paying interest on this other 6000 dollars,please help 816 206 ****

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PATRICE P Odp
PATRICE P Odp
Feels Disappointed | Sep 09, 2023

I've gotten 2 vehicles from them and I wish I could go back in time and never do business with them. Poor customer service period. They hide behind phones and treat us like crap

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Joshua B Mhu
Joshua B Mhu
Feels Disappointed | Jul 10, 2023

Complete rip off.

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Allia Uhu
Allia Uhu
Feels Satisfied | Mar 07, 2023

I contacted customer service for help with my issues. First of all he asked me what is wrong and I told him so, he said first of there are things that you need to do. I was upset at first but I listen to what he said. The next day I did just as he instructed me to. I was able to get my solved thanks to the guy. I called him back the next day and thank him for everything.

Read full quote

Summary of Driveway Customer Service Calls

90 TOTAL
CALLS
02:36 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Driveway?

Request for Information Question:

  • “To talk to someone about a Mitsubishi eclipse I got approved for concerning the down payment”
  • “Concern about car”
  • “Interested in a car.About a car.”

Product/ Service Question:

  • “Trying to buy a truck”
  • “Buy a truck”
  • “I want to buy a used truck”

Payments and Charges Question:

  • “Deposit refund taking 3 days not happy”
  • “My first payment of my finances vehicle”
  • “Amount not credited to fast tag”

Account Question:

  • “Trying to speak with someone regarding my account”
  • “Account information”
  • “I want my money put back into my account”

Shipping and Delivery Question:

  • “Car location”
  • “Call to clarify the location of a vehicle we put a deposit on”
  • “To have vehicle deliverd and pay them with a Navy Federal Check.”

Staff Question:

  • “I was approved, hit i was told that i needed to talk to customer service.”
  • “My Jeep as a service light on and I just got it.”

Refund Question:

  • “Fastag amount not refunded”

Activation/ Cancellation Question:

  • “Canceled gap insurance and canceled warranty before I took delivery of the car now Al is not returning the money to finance company”

Return/ Replace Question:

  • “Return vehicle”

Other Question:

  • “I have been unable to complete your on line requirements”
  • “Don’t trust Facebook”
  • “My car”

Compare Driveway Customer Service To

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